Regulatory Information
The Claremont Group of companies are engaged with a range of international partners for all services.
Claremont Group Ltd, License Number 1859115, is the group holding company for the Claremont franchise globally. Claremont: Corporate Services, Wealth & Arabia are all trading names of the group.
Claremont Currency Solutions is the UK representative office of the global franchise – Company Number: 11625824
Please contact your Claremont representative to detail exactly which partner institution your account is established with.
Payment services for Claremont’s FX platforms are provided by:
EEA Regulatory Disclosure: For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services (Non MIFID related products) for Claremont FX are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701)
US Regulatory Disclosure: For United States, Payment services for Claremont FX (Non-MIFID related products) are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here [link to: https://usa.visa.com/legal/visa-global-services-licenses.html]. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
UK Regulatory Disclosure: Payment and e-money services (Non MIFID related products) are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: 1 Sheldon Square, London, W2 6TT, United Kingdom. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)
SAFEGUARDING & COMPLAINTS
When funds are posted to your account, in line with regulatory requirements, the regulated [The Currency Cloud Limited] institution, who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [The Currency Cloud Limited] institution, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
If you require a breakdown of the exact amounts of funds you have safeguarded at [The Currency Cloud Limited] at a particular point in time, please do not hesitate to contact us.’
‘When relevant funds are allocated to your balance, in line with regulatory requirements, the regulated [Sciopay Limited] institution who we work with safeguard your funds. This means that the funds shown in your balance are held with reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [Sciopay Limited] institution, or our, insolvency.
If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [Sciopay Limited] at a particular point in time, please do not hesitate to contact us.’
‘We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
If you wish to make a complaint, please contact us by either emailing compliance@claremontcs.com or by telephone on +44 20 8895 6235. We will be in contact within one business day to confirm the complaint is being considered and obtain any additional
information. Complaints must be resolved by the end of 15 working days following the receipt of the complaint. In exceptional circumstances where we are unable to issue a final response within 15 working days or receipt of the complaint, we have up to a maximum of 35 business days from the date of receipt of the complaint to issue a final response. Should you need to contact the relevant complaint settling authority / equivalent body, pelase do so on the contact details below:
KIFID: (Email – consumenten@kifid.nl / Telephone – 070 – 333 8 999 / Website https://www.kifid.nl/) so EEA End-Clients are correctly signposted should Claremont FX be unable to resolve the complaint.
Financial Ombudsmand Service: (Telephone – +44 800 023 4567 or +44 300 123 9123 / Website – www.financial-ombudsman.org.uk).
We work with e-money and payments institution partners in providing you with our service, namely Currencycloud & Sciopay. Currencycloud ultimately provides you with currency conversions and regulated payments, i.e. geographically or functionally limited elements of regulated payments and e-money services in the UK/EU/US. Sciopay provides you with currency conversions and regulated payments. These partners have certain obligations as regulated financial services institutions, including around complaints.
We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here (https://www.currencycloud.com/legal/complaints-procedure/), and Sciopay’s can be found here https://www.sciopay.co/legal/privacy.html.’
Payment services for CCSFX are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). License No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951
Our Network of Providers…
Currencies Direct Ltd, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom. Registered in England & Wales, No.: 03041197. Currencies Direct Ltd is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA Firm Reference number is 900669. Regulatory Information
European Economic Area (EEA) Regulatory Information
Claremont Wealth currently employs Marc Sydenham as key individual and compliance oversight, Marc is a member of the OpesFidelio network and authorised to provide financial advice subject to contract in parts of the EEA (Excluding the UK).
OpesFidelio and its Trademark are certification marks owned by Aisa Ltd who permit the use of this Trademark in the EU. Aisa International, s.r.o. trading as OpesFidelio is regulated by the Czech National Bank | The company’s Identification number is 282 24 981 and can be found in the web app at www.cnb.cz | It is authorised under IDD within the EEA and holds a pension licence.
Should you have any regulatory or compliance questions or complaints relating to advice provided in the EEA, please contact
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