Regulatory Information


The Claremont Group of companies are engaged with a range of international partners for all services.

Claremont Group Ltd, Licence Number 1859115, is the holdings company for the Claremont franchise globally. Claremont: Corporate Services, Capital Advisory, Wealth & Arabia are all trading names of the group.

Please contact your Claremont representative to detail exactly which partner institution your account is established with.

Payment services for Claremont’s FX platforms are provided by:

For clients based in the European Economic Area, payment services for ClaremontFX are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 – 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United States, payment services for ClaremontFX are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.

For clients based in the United Kingdom and rest of the world, payment services (Non MIFID related products) for ClaremontFX are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

SAFEGUARDING & COMPLAINTS

When funds are posted to your account, in line with regulatory requirements, the regulated [The Currency Cloud Limited] institution, who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [The Currency Cloud Limited] institution, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

If you require a breakdown of the exact amounts of funds you have safeguarded at [The Currency Cloud Limited] at a particular point in time, please do not hesitate to contact us.’

‘When relevant funds are allocated to your balance, in line with regulatory requirements, the regulated [Sciopay Limited] institution who we work with safeguard your funds. This means that the funds shown in your balance are held with reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [Sciopay Limited] institution, or our, insolvency. 

If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [Sciopay Limited] at a particular point in time, please do not hesitate to contact us.’

‘We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.

If you wish to make a complaint, please contact us by either emailing compliance@claremontcs.com or by telephone on +44 20 8895 6235. We will be in contact within one business day to confirm the complaint is being considered and obtain any additional

information. Complaints must be resolved by the end of 15 working days following the receipt of the complaint. In exceptional circumstances where we are unable to issue a final response within 15 working days or receipt of the complaint, we have up to a maximum of 35 business days from the date of receipt of the complaint to issue a final response.

We work with e-money and payments institution partners in providing you with our service, namely Currencycloud & Sciopay. Currencycloud ultimately provides you with currency conversions and regulated payments, i.e. geographically or functionally limited elements of regulated payments and e-money services in the UK/EU/US. Sciopay provides you with currency conversions and regulated payments. These partners have certain obligations as regulated financial services institutions, including around complaints.

We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.

However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here (https://www.currencycloud.com/legal/complaints-procedure/), and Sciopay’s can be found here https://www.sciopay.co/legal/privacy.html.’

Payment services for CCSFX are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). License No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951

 

Our Network of Providers…

Money Mover is a trading name of MoneyMovr Limited (registered in England and Wales: 8780601)

MoneyMovr Limited is authorised and regulated by the Financial Conduct Authority as a Payments Institution (FCA reference: 779823)

Moneycorp, a trading name of TTT Moneycorp Limited, a company registered in England under registration number 738837. It’s registered office address is at Floor 5, Zig Zag Building, 70 Victoria Street, London SW1E 6SQ and it is VAT registration number is 897 3934 54. TTT Moneycorp Limited is authorised by the Financial Conduct Authority under the Payment Service Regulation 2017 (firm reference number 308919) for the provision of payment services. Moneycorp FRM is a trading name of Moneycorp Financial Risk Management Limited which is authorised and regulated by the Financial Conduct Authority for the provision of designated investment business (firm reference number 452443).

Currencies Direct Ltd, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom. Registered in England & Wales, No.: 03041197. Currencies Direct Ltd is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA Firm Reference number is 900669. Regulatory Information.

Global Currency Exchange Network Ltd trading as GC Partners is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (Firm Reference Number 504346).

Global Currency Exchange Network Ltd trading as GC Partners is an Authorised Payment Institution (API) that puts the security and protection of your money at the core of our business. As a money services business, we’re also regulated by HM Revenue & Customs (HMRC) under the Anti Money Laundering Regulations 2017. Registration number 12137189.

Global Custodial Services Ltd trading as GC Partners holds Part IV Permissions under the FSMA 2000 (FRN 595875). This means we can hold client money as a cash custodian.

European Economic Area (EEA) Regulatory Information

Claremont Wealth currently employs Marc Sydenham as key individual and compliance oversight, Marc is a member of the OpesFidelio network and authorised to provide financial advice subject to contract in parts of the EEA (Excluding the UK).

OpesFidelio and its Trademark are certification marks owned by Aisa Ltd who permit the use of this Trademark in the EU. Aisa International, s.r.o. trading as OpesFidelio is regulated by the Czech National Bank | The company’s Identification number is 282 24 981 and can be found in the web app at www.cnb.cz | It is authorised under IDD within the EEA and holds a pension licence.

Should you have any regulatory or compliance questions or complaints relating to advice provided in the EEA, please contact

compliance@claremontcs.com

info@aisagroup.org

10 Prince Maurice Court,

Hambleton Avenue,

Devizes,

Wiltshire,

SN10 2RT